Shipping & Returns

All of our skincare products are made in small batches to ensure maximum potency and freshness. Please allow for 1-3 business days for us to receive and fully process your order.

Shipping Switzerland & Liechtenstein

Delivery within Switzerland and Liechtenstein will usually take around 2-3 business days. We ship all Switzerland and Liechtenstein orders via Swiss Post.

International shipping - Europe & The rest of the world

We apologize, for the moment we are not able to ship outside of Switzerland and Liechtenstein. We are working on it and we will keep you informed as soon as shipping is be possible. Thank you for your understanding.


Due to the nature of our products, their potency and freshness, exchanges and returns will not be offered for the reason of general dissatisfaction. Each of our product pages provide comprehensive information about our formulas so you can make informed decisions as to whether our products are right for you before purchase. If you have any specific questions regarding a formula before purchase please email and our team will be in touch to respond to any questions you may have regarding your skin concerns and how our products can help.

We can not provide refunds to customers whose parcel has been returned to sender. It is the customers responsibility to arrange for redelivery or to pick up their parcel from their local post/sorting office if the initial delivery attempt is unsuccessful. In the event that the parcel is returned to sender, we will do all we can to contact the buyer to organize redelivery of their order.

In the case of any damaged or defective items in your order please send a detailed email accompanied by a photograph of your order to no later than 5 days after delivery and we will asses the defect and issue a replacement of the item immediately.

We look forward to helping you achieve the most naturally beautiful glowing skin.

Laerte GmbH